Recording Issue

[VICKY_A]

We are using a Zoom Pro plan and want our meeting recordings to appear in gallery view (showing all participants on screen at the same time). During the meeting, we select Gallery View, and both speakers are visible. But when the recording is saved, it only shows the active speaker, switching between participants instead of showing everyone together.

We have already enabled the gallery-view recording settings and followed the instructions on Zoom Support, including spotlighting participants, but the recording still does not stay in gallery view.

We need help fixing this so that our recordings always show gallery view.