No speaker thumbnail in cloud recording from Zoom Room | Community
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Participant
August 31, 2021
Solved

No speaker thumbnail in cloud recording from Zoom Room

  • August 31, 2021
  • 2 replies
  • 0 views

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

    Best answer by shaneatzoom

    @neve Please open a support ticket for this issue.  Thanks!

    2 replies

    shaneatzoom
    Community Champion | Employee
    Community Champion | Employee
    September 2, 2021

    @neve Please open a support ticket for this issue.  Thanks!

    Newcomer
    November 29, 2021

    HOw do you open a support ticket?