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No speaker thumbnail in cloud recording from Zoom Room

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neve
Contributor III
Contributor III

‎2021-08-31 01:13 PM

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

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shaneatzoom
Community Champion | Employee
Community Champion | Employee

‎2021-09-02 02:54 PM

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

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2 REPLIES 2

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shaneatzoom
Community Champion | Employee
Community Champion | Employee

‎2021-09-02 02:54 PM

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

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Rere
Explorer
Explorer

‎2021-11-29 07:28 AM

HOw do you open a support ticket?

 

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