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Zoom controller unpairing from OSX

BHand
Newcomer
Newcomer

‎2021-11-29 02:30 PM

Hello,
We have a Crestron touchpanel that is unpairing from our Zoom rooms app running on a Mac Mini.

Same physical network and has current updates. Not much detail yet as they say it happens randomly but often.

 

Are there any known issues with Networks / Zoom on OSX / Crestron programming and launching the Zoom App or keeping it paired?

 

Any suggestions on how to search this forum for answers about this would be great too.

Cheers

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1 REPLY 1

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2021-11-30 03:27 PM

Hello @BHand ,

 

 There was a known issue with this but I believe that it was solved with a firmware update by Crestron not too long ago. Do you know what FW your endpoint is running currently? 

 

Regards,

Brandon


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?
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