managing ownership of messages and responses

[kabisror]

Is there a way to manage ownership of those that respond to received messages or calls.   In a team of 8 persons, we are often unsure of who managed/responded to a specific call. Within the Zoom messages, how can we "initial" who has assumed responsibility for any particular call or message?

Thank you Zoom community

Kenny

[Vinnie]

Hello @kabisror  I haven't see a feature like "Dispatch" or "Handling" for the Voicemails or Messages handling in Zoom, but it could be an interesting Feature to add for Teams.

What I would recommend and encourage you to do is to have a dedicated Zoom Team Chat for all the 8 members so they can use it to work tightly with pseudo-real-time channel to inform the rest of the team that somebody already have taken the task to returning the Message o the Call and avoid two people working on the same thing unnecessarily.

I know Zoom added a feature where you can mark a message as "Follow-up", but I think that is only visible for the person that put the Flag on it and not everybody; i have never tested it for a Shared Voicemail. Test that and let us know how it goes.

Vinnie

[kabisror]

Thanks Vinnie, hoping for a simpler solution that is visible when looking at any zoom message. Perhaps there are more ideas out there!

Thanks again, Kenny

[Vinnie]

Hi again @kabisror 
Have you tried marking the Voicemail for "Follow-up" to verify if that mark is visible to everybody? And if that is visible for others in the Call Queue? It seems like this is an interesting "Feature Request" for Zoom Phone's shared Voicemail.

[Vinnie]

I don't know if below link is something you can see and vote on it, but if you can, comment on it and click "Like"; if this is a feature others need/want, Zoom might consider adding the functionality

https://community.zoom.com/t5/Zoom-Feature-Requests/Ability-to-mark-a-Shared-Voicemail-as-quot-Dispa... .