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Celebrate with us2022-10-02 01:09 PM
I just signed up for a zoom phone basic package for$15/month. I received an email that my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". I am not sure how to set it up. I want to use my mobile phone number. Any help would be greatly appreciated.
Thanks.
2022-10-02 01:40 PM
2022-10-02 10:11 PM
Hi, @ssmarnold,
First time setup is a bit of a hurdle for most people. Please see this post which helped one user:
Also, I'm willing to help walk you through some of the initial setup... and everybody wants something a little different. If you'll enable Private Messaging here on the Zoom Community, I'll work with you on the details without exposing your personal information.
2023-08-07 05:44 PM
The post referenced here does not provide step-by-step instructions for setting up your phone system. Like this person, I just ported our phone numbers over and our customers are receiving a busy signal. I'm not able to connect the ported number with our account. I have spent several hours now perusing the community. I am very close to finding another service after just one day! That must be a record. If its such a common hurdle, maybe they should think about lowering it.
2023-08-07 05:58 PM - edited 2023-08-07 05:58 PM
Welcome to the Zoom Community, @seanfletcher.
I agree with you – the Zoom Phone documentation is geared toward larger company phone experts … not the average small company. The difficulty is that the options are many. Do you want your phone number routed to one phone, to an IVR, to a directory, to a group pickup?
Happy to help directly if I can. See my GoodClix link below, follow the Let’s Meet menu to my Calendly page, and I’ll look at your setup via share screen. No charge for 30 minute session. I’m a one person Zoom Events producer, and have had Zoom Phone for a couple of years now.