cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Zoom Phone Feature Not Showing Up On Zoom Workplace Pro Plus Owner Account

conor555
Newcomer
Newcomer

‎2024-10-17 06:02 AM

Hi, I purchased a Zoom Workplace Pro Plus account. I have assigned myself (the account owner) a user phone number, extension, and Zoom Workplace Pro Plus package, but when I log into my web app or desktop app, there is no Zoom Phone option. Instead, I get the message: "To use the Phone in Zoom Web App, contact your admin." I contacted Zoom support and they told me to enable "Zoom Phone on PWA", which I did but which didn't make any difference. 

 

I assigned a number to a single user (also using a Zoom Workplace Pro Plus account), and she has no problem accessing the Zoom phone feature.

 

Any suggestions?

 

Thank you!

 

Conor 

0 Likes
0 REPLIES 0