What am I missing?

[mckinley1]

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers.  It tells me the requested service is not available in my calling plan.  What am I missing?  Do I need to change a setting or buy a different plan?

Thanks in advance.

[Eliot]

hi @mckinley1 

You must assign zoom phone global select to yourself (your extension).

Please see

Purchasing and assigning Zoom Phone licenses

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0077929

Managing phone users

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069309#

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot