Virtual Background Issues

[OrlandoGautier]

Hi, I am currently running the latest version of Zoom for Android, downloaded from Play Store, on 2 devices, a Samsung A10 and a Samsung A11, however I cannot set up any virtual background on them. Do these devices have any limitations? 

[Eliot]

hi orlandogautier,

please see Zoom Virtual Background system requirements to see if your samsung meet zoom virtual backgound requirements.

Zoom Virtual Background system requirements

Android

• Zoom mobile app, Global minimum version or higher
• Android 8.0 or higher
• arm64 processor
• 8 cores or higher 
• 3GB or higher RAM
• GPU
• Qualcomm Adreno:
• 540 (Snapdragon 835 / Snapdragon SDM835), or higher than 615 (QCS605 or Snapdragon SDM710)
• Mali:
  
  
• G series with version G72 or higher
• CPU must be higher than Exynos 9810, Exynos 990, Kirin 980, or Dimensity 1000. 
• Only the following phone manufacturers are supported:
  
  
• Google
• OnePlus
• Oppo
• Redmi
• Samsung
• Vivo
• Xiaomi
• Huawei

Note: These requirements also apply to the blurred background feature. Learn more about checking your system requirements for the blur background feature.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

[Janineclimate]

Hi,

I have a Galaxy A8 and it appears to fulfill these requirements but the option of Virtual background is totally missing. Using the mobile app it is not working.

On my Thinkpad, using firefox, on the desktop it is not an issue.

[Janineclimate]

this is not saving, weird, retry,

I found Virtual Background option in App, and when I chose one 'An error occured'.

[Michael-70]

I found myself taking various actions to get around some issues: in settings I re-enabled browser rather than stick with the app. This helped in one respect. It does appear more limiting in other ways while controls can change name, like Leave becomes Exit. I wont ask why.