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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Text to Landline Error

caseyn
Newcomer
Newcomer

‎2022-08-25 07:50 PM

I have enabled SMS on my Zoom Phone number. I can text out from the Zoom app, but when I try to text my Zoom Phone number I receive a text from +90 (008) 000 42 42 saying that my number "is a landline #. Reply Y to send all TXT messages to this # as voice messages for .25/msg.+ std msg fee. Deatils @vtext.com, TexttoLandline. Anyone else have this issue and how can I fix it?

2 REPLIES 2

JessBrown
Newcomer
Newcomer

‎2022-08-29 12:18 PM

I also have experienced this same issue when assigning my new users an already ported and existing phone number.  Open a ticket with support.  They will ask for details, like the mobile carrier, if it happens with a different carrier, date and time of the test SMS message, etc.  It took a few weeks for them to figure out the issue but it was a back end provider provisioning issue.   Good Luck!

codemancmc
Newcomer
Newcomer

‎2023-01-18 02:39 PM

I have the same error, any love here Zoom folks?

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