Ported number unable to receive SMS

[MichaelH_2025]

Good Day All

This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance. 

I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS. 

After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS.

The last message from the tech support team guided me through more configurations and compliance settings. 

I have completed the following actions but still could not receive SMS on Zoom Phone.

1. Enable SMS/MMS
1. Account level – SMS/MMS toggled On.
2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
4. Individual user – SMS/MMS toggled On.
2. 10DLC Compliance

1. Brand name approved.
2. Campaign not submitted.
3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

I have used different phone numbers to text the ported number, yet none of them went through. One of my test texts received a ressponse saying "Your message will be sent to landline phone number..."

Is there anything else I can try at this moment? Since this phone number was ported within the last 24 hours, is there a delay  or gap time between call porting and SMS porting?

Thank you all in advance again. Please help.