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Service not included

Jimr1
Newcomer
Newcomer

‎2025-01-08 12:09 PM

I just signed up for Zoom Phone and my profile page indicates my accout has been activated. However, when I try to call out via zoom, I get the message "Service is not available in my calling plan."

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FarioConsulting
Contributor I
Contributor I

‎2025-01-14 03:17 AM - edited ‎2025-01-14 04:58 AM

Hi,
Could you check that under account management > billing > current Plans > zoom phone > view/edit countries/regions, all countries are selected and ensure the calling plan is active.
Also go to phone system management > users & rooms > profile , and assign a package that you recently subscribed to, and make sure an outbound caller ID with a valid number (not just an extension) is set


Harsh
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