Send to voicemail missing

[Kenoboy]

I have a user setup as an operator, this user has the powerpack and all is working except the option to send to voicemail. when a call comes in and the operator chooses the transfer option from the app it only shows 2 options, Blind transfer and warm transfer...no send to voicemail. When I login with our admin account on the app that option is available. How do I make it so a normal user has the option to send to voicemail???

[BrandonS]

I just played around with this, but I am an admin with power pack and can't think of a way to easily test this in my environment for you..  I did find an issue of sorts though.  I noticed that even when transferring to a contact's external number (non Zoom) like landline, mobile, etc. it still has the transfer to voicemail icon, but obviously doesn't and can't work for non Zoom numbers.

[Fazha]

I am having the same issue as well. When using the Zoom Assistant widget I did see the option for transfer to voicemail, but now it does not appear. Also, like @BrandonS says, on external contacts I did see the option to transfer to voicemail which shouldn't be.

[acbalk]

We are having the same issue, was able to test trying to send to voicemail to the same internal user.  Option was there for one person but not another.  Is there a fix for this?

[acbalk]

Solved the mystery...  This happens when the user has phone control enable.  For whatever when call control is enable for a desk phone the option to transfer to voicemail from the zoom assistant / widget is no longer available.   If you disable/disconnect call control the option shows back up.