Chat History does not include all meetings

[mzav]

Our company runs virtual trainings. All of our trainers are users in our Zoom account. When a training is scheduled, we add the Zoom meeting to their user account and they use it to run the training. They are setup as meetings, not webinars. However, none of these trainings show up in the Chat History report.

Additionally, no chat history from when any of us use our personal rooms show up on this report either.

There are some meetings that show up, but I can't pinpoint what makes them unique. Maybe it's ones that are scheduled through our calendar? All I know for sure is that NONE of the trainings and NONE of our personal room uses show up.

We have the auto-save chat setting enabled globally and SOME meetings do show up, even when there was no chat usage on that particular meeting. Any idea why our trainings and personal room chat logs are not?

I care a lot less about personal room chat logs, I just noticed they are also missing. Every once in a while, it would be really nice to have record of the chat conversations from our trainings because a participant has a question, etc. and right now we have no way to do that without bothering the trainer to send the chat log stored locally on their computer. Is there any way to make sure ALL meetings show up under chat history? Is there something we're missing here? Thanks!