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SMS Campaign has been in pending status going on 4 weeks. Client support no help!

dcaruso
Newcomer
Newcomer

‎2024-08-27 09:28 AM

Zoom cancelled our active SMS Campaign and asked us to resubmit a new Campaign.  After a couple of quick rejections, our current Campaign has been in Pending status for close to 4 weeks?!  Client support continues to be of no help, so looking for any other options other than just giving up and switching services.  We only use it for client meeting confirmations and reminders, so any help appreciated.

Topics:
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2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-09-04 02:20 PM

Hello @dcaruso,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience, I will look in to this for you and get back to you as soon as I have information.

For now, thank you for your patience.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to MGSR

‎2024-09-05 08:10 AM

Thank you for waiting. 

I have received confirmation that your campaign has been approved.

One of our agents will reach out to you for the next steps.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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