SMS Campaign Brand Pending

[globalgulls]

Hello,

I registered my LLC two months ago today and submitted my 10DLC brand the same day and it's still pending. How do I get this looked at/who do I have to talk to?

Thanks!

[Eliot]

hi @globalgulls 

According to the Zoom Support Article dated 8/1/2025, you should address any questions you have about 10DLC campaigns to your Zoom account team.  

please see

SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

[globalgulls]

Hey Eliot, thanks for responding. I've tried finding a way to actually contact Zoom and my account team but all paths just lead me to posting on this forum. If you can give me exact steps of how I can actually contact Zoom I'd really appreciate it!

[ayla2]

Hi globalgulls, welcome to the community!

Waiting for 10DLC brand approval can sometimes take a bit longer than expected. I’d recommend reaching out directly to your 10DLC provider or the support team handling your submission to check the status. Also, make sure all your submitted information is complete and accurate to avoid delays.
If you haven’t already, try contacting the support or helpdesk of the platform where you submitted your 10DLC brand—they usually have the most up-to-date info.
Hope this helps! Let me know if you need pointers on who exactly to contact.

[ayla2]

Hi globalgulls, welcome to the community!

Waiting for 10DLC brand approval can sometimes take longer than expected. It’s a good idea to reach out directly to your 10DLC provider or the support team handling your submission to confirm the current status. Double-check that all the information you submitted is complete and accurate—missing details often cause delays.

If you haven’t already, I’d recommend contacting the support or helpdesk of the platform where you filed your 10DLC brand application, since they usually have the most up-to-date info. I recently came across onlinepescobill.pk where they discussed dealing with approval wait times in other systems, and the advice there was very similar—direct support is usually the fastest route.

Hope this helps! Let me know if you need pointers on exactly who to contact.