SMS Setup for Skype-to-Zoom VoiP number

[guytalk]

Hi,
I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:

"Make changes to the errors shown in the Rejection reason section and then resubmit.

• {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"
  
  

I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. 

Any advice please? Thanks

[Eliot · Accepted solution]

hi @guytalk 

You can receive SMS on your direct zoom phone number by enabling SMS at your account level and phone user.  To be able to send SMS using zoom phone, you need to comply with 10DLC requirements.

How do I enable SMS for a phone user or site?

You can enable SMS in policy settings at the phone user level, site level (if you enabled multiple sites) or account level.

Note: You must enable SMS at the account level before you can see the SMS policy setting at the phone user or site level. See the SMS admin guide for more information.

Frequently asked questions about SMS

How to enable or disable SMS/MMS

You must enable SMS at the account level before enabling it at the site or extension level.

Account

To enable or disable SMS/MMS for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management, then click Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the SMS/MMS toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

Enable or disable SMS/MMS for a phone user. After enabling SMS at the account level, you can access policy settings to enable SMS at the phone user level.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management, then click Users & Rooms.
3. Click the Users tab.
4. Select a phone user from the list.
5. Click the Policy tab.
6. Under General, click the SMS/MMS toggle to enable or disable it.
7. If a verification dialog displays, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the site or account level. You need to contact your Zoom admin.

For sending SMS, you need to comply with 10DLC requirements.  10DLC requirements are imposed by the major mobile phone carriers such as AT&T, T-Mobile and Verizon.

Please see 10DLC checklist and associated support articles.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot