SIP phone yealink t46u ability transfer a call directly to voicemail

[ChefKel]

Hi All

Our front desk receptionist mentioned she can't transfer calls directly to voicemail on our SIP phone yealink t46u phones in the copier or the pantry rooms but she can do it on our appliance phone yealink MP56. Is this a limitation of the SIP yealink phones? I made some changes to our dhcp server/settings last night so I'm not sure if that was what changed the ability to do so but I highly doubt it.

Any confirmation on this issue would be great.

thank you

[Eliot]

hi chefkel,

after answering a call on yealink sip-t46u, you click TRANSFER, select TRANSFER TO VOICEMAIL, enter extension number.  same process for yealink sip-t54w.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[factor110]

Hello. We are having the same issue. After we press Transfer, there is no option to Transfer to Voicemail. Although I swear when we first set up the phones, there was an option to press 2 to transfer to voicemail. I just don't know what happened to that -- if I changed a setting that made it go away, or if an update took it out. Any suggestions would be appreciated.

I found in a different thread that you could hit transfer, star star, then the softkey of the person you want to transfer to voicemail. That works on some of our phones but not all. Also a little curious why that wouldn't work across the board on the same model phone. A setting somewhere, I imagine. BTW, we have Yealink T46S.

Thanks!

[factor110]

I think my option was a firmware issue. It seems I am getting the "Select Transfer" option that will allow the call to transfer to voicemail after I update the firmware on the phone. Might be worth a try!

[MGSR]

Hello @factor110,

Thank you for letting us know. I just want to follow up to see if updating the firmware on the phone worked for you?

[factor110]

Yes, we seem to be good now! I will clarify that you must hit the soft transfer key, then it will give you to the option to transfer to voicemail. If you hit the hard transfer key, it does not. That may also have been our issue.