Can't receive calls, everything goes to voicemail

[4RuthAxen]

After a terrible ordeal with porting my number, it is finally completed. But all calls go straight to voicemail. I cannot figure out from the chat or instructions how to receive calls. Ideally, I'd like all call to forward to my cell phone to answer it directly.  I set up 3rd party number (my cell) in several locations and the most recent I tried said it can't go to 3rd party numbers.

It is just me. I have a Pro account.

[Eliot]

hi @4RuthAxen 

If you want to receive calls to your Zoom Phone telephone number on your cell phone, please install the Zoom Workplace app on your cell phone. 

Downloading the Zoom Workplace desktop or mobile app

Are you having any issues with making outgoing calls?

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[4RuthAxen]

I have the desktop open and the cell phone app. Everything goes straight to voice mail.