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Reports missing on "End-of-Call" Survey Results for Call Quality - Two Thumbs Up

aBrown007
Explorer
Explorer

‎2023-02-16 07:08 AM - last edited on ‎2023-08-09 01:37 PM by Community Moderator | Employee

We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results.  When choose a response under "Select Survey Results" the call logs go away.  Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.

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FORE-Craig
Expert
Expert

‎2023-02-17 08:43 AM

Hi @aBrown007 

 

I would suggest submitting a support request for this at https://support.zoom.us/hc/en-us/requests/new

 

 

Craig
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