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2022-12-02 10:57 AM
Can individual users record calls with Zoom phone?
Not a team that takes calls from a Q.
I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.
2022-12-02 11:30 AM
Check the Ad Hoc settings at the Account and Site level.
I *think* once enabled at Account and Site level, also have to enable it per user.
2022-12-02 02:41 PM
Hi @dylanhunt
As @enielsen indicated, you can just turn on Ad Hoc recording at the Site level which would be inherited by all Users; OR you can enable Ad Hoc on a User by User basis under Admin > Phone System Management > Users & Rooms > Users > UserName > Policy. Once enabled, it will be part of the in-call controls to manually start and stop a recording:
https://support.zoom.us/hc/en-us/articles/360036228011-Using-in-call-controls
If the individuals want all calls automatically recorded, you can enable Automatic Call recording at that level too.
I hope that helps!