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Record a call in progress with Zoom Phone (not a call q)

dylanhunt
Contributor I
Contributor I

‎2022-12-02 10:57 AM

Can individual users record calls with Zoom phone? 

Not a team that takes calls from a Q.

I have people with individual lines that want to record interviews. Each has their own personal line, nothing is shared.  

 

 

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2 REPLIES 2

enielsen
Creator I
Creator I

‎2022-12-02 11:30 AM

Check the Ad Hoc settings at the Account and Site level. 

https://support.zoom.us/hc/en-us/articles/4402416352909-Changing-call-recording-settings#h_01F7C7WXT...

I *think* once enabled at Account and Site level, also have to enable it per user.

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FORE-Craig
Expert
Expert

‎2022-12-02 02:41 PM

Hi @dylanhunt 

 

As @enielsen indicated, you can just turn on Ad Hoc recording at the Site level which would be inherited by all Users; OR you can enable Ad Hoc on a User by User basis under Admin > Phone System Management > Users & Rooms > Users > UserName > Policy. Once enabled, it will be part of the in-call controls to manually start and stop a recording:

https://support.zoom.us/hc/en-us/articles/360036228011-Using-in-call-controls

If the individuals want all calls automatically recorded, you can enable Automatic Call recording at that level too.

 

I hope that helps!

 

Craig
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