Porting numbers away from Zoom- Need PIN

[slumberone]

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN. 

How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks!

[crissyd · Accepted solution]

@slumberone Did you follow these steps?

1. Sign into the Zoom web portal.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click Account Settings.
4. Scroll to the Port-out Verification section.
5. Click Change to view the port-out PIN.
6. You may also change the PIN (following the PIN Code Requirements) to ensure you are providing the right one.

Notes:

• Zoom does not require and provide Customer Service Records (CSR) to port away your numbers.
• Some phone providers may require Customer Service Records (CSR), but this could be bypassed and is not mandatory.

[RN]

Hey @slumberone I marked @crissyd reply as the solution, I hope these resources were helpful and resolved your discussion! If this was not the solution feel free to mark the reply as 'not as the solution', and let us know what didn't work - we are here to help 🙂

[amritchahal]

Hi, I am unable to find port-out verification section

[Eliot]

hi,

please goto ->admin->phone system management->company info->account settings->security->

port-out verification.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Tumbler]

There is no section titled "Port-out Verification"

[Eliot]

hi @Tumbler 

please zoom support article:

Porting away from Zoom Phone or Zoom Contact Center

English (Original)
This article was updated 2025-02-26 21:16:01

Where you find port out pin depends on whether or not you have a Number Management section in the web portal.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068195

if you have Number Management under Admin in the web portal, this is a screen shot:

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Tumbler]

Same with me.  It is not there.