Using Provisioning template for assigning speed dials to edge220 and edge300 phones

[DayneJake]

We have put the following into the provisioning templates along with some other programming such as admin password, dial string timeouts, etc.

The admin password and dialing timeouts work fine.

The speed dials never show on the screen of the phones.

If the buttons are programmed using the phone web interface or the Admin portal on the account (settings\keys & Positions), they show on the phones.
We do not want to manually touch +500 phones and would rather not have to use a separate provisioning server to push a cfg file.

We have tried both of these (not at same time).

Parameters set 1

# Enable line key reassignment
lineKey.reassignment.enabled="1"

# Speed Dial Definitions
spdlst.1.label="John C"
spdlst.1.value="5240"
spdlst.1.type="contact"
spdlst.1.status="1"

spdlst.2.label="Support"
spdlst.2.value="4234"
spdlst.2.type="contact"
spdlst.2.status="1"

# Line Key Mappings
lineKey.2.type="speed_dial"
lineKey.2.index="1"
lineKey.2.label="John C"

lineKey.3.type="speed_dial"
lineKey.3.index="2"
lineKey.3.label="Support"

Parameters set 2

FEATURE.ENHANCEDFEATUREKEYS.ENABLED="1"
lineKey.reassignment.enabled="1"

# EFK Definitions
efk.efklist.1.action.string="5240$Tinvite$"
efk.efklist.1.label="John C"
efk.efklist.1.mname="John C"
efk.efklist.1.status="1"

efk.efklist.2.action.string="4234$Tinvite$"
efk.efklist.2.label="Support"
efk.efklist.2.mname="Support"
efk.efklist.2.status="1"

# Line Key Mappings
lineKey.2.category="Enhanced Feature Keys"
lineKey.2.index="1"

lineKey.3.category="Enhanced Feature Keys"
lineKey.3.index="2"

[Eliot]

hi @DayneJake 

Zoom has an easy way to assign speed dials (SpeedDials) and busy lamp fields (BLF) to desk phones.  BLF lines show status of associated line and let you push the linekey to dial the associated extension.

Go to Zoom Portal>Admin>Phone System Management>Users & Rooms>Users>Import>Add Keys & Positions

Click on CSV Sample

Please note that under Key Type (Required), SpeedDial should NOT have a space.

Click Download and a sample file will be downloaded with samples of both SpeedDial and BLF.

To add BLF to user Desk2 with email ***********, upload csv file with:

After uploading your csv file, the following is displayed:

Demo8 has two desk phones, a HP Poly E450 and a Grandstream GRP2615.  The result is the E450 screen will show Desk2 and BLF 6700 and the Grandstream GRP2615 shows a similar screen Desk2 and BLF 6700.

For additional information, please see:

Batch importing, exporting, or updating phone users

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069388

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[DayneJake]

Thank you for responding.

We know how to do the csv file import.  The issue we have with that method is the administrative work that would need to be done to make changes in the future every time changes are required to +700 phones.

Changing a provisioning template would be the most efficient method.

[Eliot]

hi @DayneJake 

I understand your concern of both setting up SpeedDial configurations and maintaining SpeedDial configurations for many desk phones.

Because of the relatively large size of your account with over 700 desk phones, you may want to consider bringing in your Zoom account team to guide you to the appropriate solution.  Your Zoom account team may consist of Zoom personnel only or may be a combination of Zoom personnel and Zoom partner personnel.  If you used Zoom Professional Services, your contacts may also be of assistance.  Your Zoom account executive and his/her support engineer are critical.  Your Zoom partner and his/her support engineer may also be of assistance.  Outside of Zoom, HP Poly may be a resource.  Your HP Poly partner may be able to help since HP Poly is a Zoom partner.

In the mean time, I have provided some information on setting up and using flexible line keys for SpeedDial configurations with desk phone templates.  Please note that the parameters are case sensitive.

Documentation

Flexible Line Keys

Configuring Flexible Line Key Assignments on Poly Edge E Series Phones Feature Profile

Edge e series admin guide pvos 8.3.0

Poly Documentation Library

Poly Edge E Series Phones Parameter Reference Guide PVOS 8.2.1

Sample Template

I have not tested this sample template but it may give you some ideas.  It is very similar to yours.  Again, the parameters are case sensitive, i.e. SpeedDial.  Also, some of these desk phone templates are dependent on integrations with Zoom Phone.  Your Zoom support engineer may be able to help.  In addition, you may want to consider opening a support ticket.

lineKey.reassignment.enabled="1"

lineKey.1.category="Line"     

lineKey.1.index="1"

lineKey.2.category="SpeedDial" lineKey.2.index="1"

lineKey.3.category="SpeedDial" lineKey.3.index="2"

lineKey.4.category="SpeedDial" lineKey.4.index="3"

lineKey.2.category="SpeedDial"

lineKey.2.address="6700"               

lineKey.2.label="Ops"

lineKey.3.category="SpeedDial"

lineKey.3.address="6701" 

lineKey.3.label="Alice"

lineKey.4.category="SpeedDial"

lineKey.4.address="6702"       

lineKey.4.label="Help Desk"

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[DayneJake]

There is not a way to have the provisioning template add the speed dial keys.  You can only use the csv import for 
Key & feature assignment" method."