cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

Phone feature "Live Transcript"

JanOBIP
Newcomer
Newcomer

Can you save or print "live transcript" from Zoom phone calls? If they are automatically saved somewhere can someone please tell me how/where to retrieve the transcript?

5 REPLIES 5

KhatC
Zoom Employee
Zoom Employee

Hi @JanOBIP! Currently, call transcripts from Zoom Phone calls can only be viewed via desktop app or mobile app however, this would be a great feature request. You can submit your enhancement requests, ideas, or general comments at https://zoom.us/feed. This way, we can review it for potential future releases. 

Acemedia
Newcomer
Newcomer

how can I retrieve them?

 

Acemedia
Newcomer
Newcomer

How do I find the transcripts on my desktop?

 

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi janobip,

 

Live call transcription

Admin must enable the feature for users to be able use live call transcription.

Eliot_0-1726058374536.png

 

 

 

Users must turn on live call transcription in their phone settings.

Eliot_1-1726058374538.png

 

 

While the call is in progress, users can see the live call transcription.

Eliot_2-1726058374541.png

 

 

Also users call see live call transcription in call history.

Eliot_3-1726058374542.png

 

 

For more details, please see zoom support articles.

Using call live transcription

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058324#

Changing Call Live Transcription setting

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058328

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi janobip,

 

CORRECTION

 

you can only access call live transcription from history if you also have call recording active during the call.

 

thanks,  eliot