cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Multiple company administration?

BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Is anyone here a reseller or have the need to help manage various company's systems for phone and/or meetings?  It seems a single email cannot be attached to more than one company at a time.  So, how you are all doing it?  Screen share with the customer is less than ideal in most cases.  Email aliases for each client seems a possible work around.  I hope Zoom is giving consideration around this.

 

1 ACCEPTED SOLUTION

RajanB
Zoom Employee
Zoom Employee

Hi BrandonS

You're right that a single email account can't be a member of more than one Zoom tenant & won't be able to administer the multiple Zoom tenants.

If you're a reseller, you might want to look at sub-account/bulk licensing feature. With this feature, you (reseller) becomes a master account and then you can create sub-accounts for your various customers with an email address that is part of the master account.

View solution in original post

2 REPLIES 2

RajanB
Zoom Employee
Zoom Employee

Hi BrandonS

You're right that a single email account can't be a member of more than one Zoom tenant & won't be able to administer the multiple Zoom tenants.

If you're a reseller, you might want to look at sub-account/bulk licensing feature. With this feature, you (reseller) becomes a master account and then you can create sub-accounts for your various customers with an email address that is part of the master account.

BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

I appreciate the reply and will reach out to my channel manager to ask about setting this up.  Thanks.