Manager access to call logs

[mleather]

Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant managers access to their employees call logs and/or have reports that can be run on their employees, but rather an admin has to extract this information for them on request. 

Additionally, if there was a way to extract this data via an API we could just import it into our own SQL database and create our own reports, which is what we did on our previous phone system. 

[YaBoiB]

Hello @mleather, 

There is role based options that you can edit or choose in User management > Roles > Phone screenshot below. This should be helpful for you. 

 I am not as familiar with the API question, but I can lead you to a possible resource. 

https://developers.zoom.us/docs/zoom-phone/call-handling/#call-queues

Let me know if this is helpful.