I cant call from Germany US

[Meeting777]

Hi, i got Zoom Workplace Pro Plus and Zoom Phone Calls - USA and Canada Unlimited.

But i live in Germany so needed to select a German number. Now i can´t call to US or Canada. What should it do?

Kind Regards

[Eliot · Accepted solution]

hi @Meeting777 

go to Zoom portal > admin > account management > billing.  check to see what current plans you have.

because you needed a German telephone number, you may have been assigned a plan other than us/canada unlimited, i.e. maybe global select.  if this is the case you want to consider an add-on international calling for usd 10.00 to cover us/canada.  you may want to talk to Zoom sales.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot 

[MGSR]

Hi @Meeting777! I wanted to let you know that I’ve marked @Eliot's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.