Disable or Anonymize INCOMING caller ID to a queue

[Chetlee_cpaf]

Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

Is there any way to make a custom call route that may help us do this?

Thank you!

[TCSDIRZCC]

Did you ever get an answer to this?  or a workable solution?

[Chetlee_cpaf]

The answer I got is that it is not a current feature.  Our current solution is that our 800 number is from another provider that gets forwarded to our zoom system.  If a caller calls us directly, they are redirected to the outside 800 and then back in so the caller ID only shows the 800 number.  Hope this helps.