Disable Zoom Phone feature on Android

[myin0]

 Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. How do I remove this feature?

[AlexEis]

I am having this issue also. When I select a phone number, in an email for example, the dialer defaults to Zoom to make the call. We don't use Zoom for call. I want to revert to my Samsung (Android) dialer. Help!?!

[jaylay14]

We're having the same issue here. Is there no fix? I've done a lot of searching but can't find anything other than this.

Disable Zoom Phone feature on Android - Phone - Zoom Developer Forum

[xYoBananaBoYx]

How many posts have to be made before someone from Zoom notices this?

This function needs to be removed. At the very least with Microsoft Intune calls still work, but you have to have "Zoom for Intune" added/installed and hit Continue, as long as Zoom for Intune is part of the App Protection Profile, it will be able to act as a needless and unnecessary gateway to the dialer on the personal side. I'm pretty sure if you login to the app (whichever version is in Android Enterprise) it will work as a passthrough, but that is a workaround for now.

The dialer hook must be removed from this app or Android Enterprise users will simply stop using it. 

[allysusalla]

Hello,

There are different possible things that may be causing the Android phones to default to Zoom. 

• The default app for click to dial could be set to Zoom on your mobile phone - This article goes over how to check that. https://www.howtogeek.com/798736/how-to-change-the-default-phone-app-on-android/ 
• If you have a BYOD (Bring your own Device) policy that requires an Mobile Device Management installed, that software may be inadvertently causing the default app to be Zoom Phone for click to dial.
• Your Android could be pulling from Google Chrome settings which may have Zoom Phone as your default click to dial (ie click to dial in Google Mail)

If you have already vetted these possibilities above, we may want to get your company to get a ticket open to get this investigated by Zoom Engineering. 

[markuja]

Thanks for proposing possible root causes. Can you help me how to test the options 2 and 3? I do not find any default dialer in Chrome.