Account is inactive

[JRfreigh]

My zoom phone (desktop app) says yuor account is inactive, contact the admin.  It is a new account , not working even on mobile phone. Set up was done by support. I contacted to support for couple of times and i still have the same problem , even support cant help me to solve this problem. Any1 can hel ?

[Eliot]

hi jrfreigh,

check to see if you received an activation email from zoom.  if so, there are instructions on how to activate your account.  please also see zoom support article:

https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide

thanks,  eliot