Dial by name directory - search by voice
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2024-08-05 02:38 PM
Is it possible to allow callers to search a dial by name directory by voice? Or at least spell out the name using letters? For example, if someone is searching for John Smith, could they say "Smith" or "S-M-I" and get matching names? I'm trying to create a hands free experience for callers who get to an IVR that allows them to Dial by Name.
Thanks!
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- Topics:
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Call handling and routing
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2024-08-07 01:24 PM
I submitted a feature request for this capability - Dial by Name Directory Voice Search - Zoom Community. If you agree it should be added, please vote.
