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Default voicemail greeting for company-level holiday hours

josh_swr
Explorer
Explorer

In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. 

 

I've got standard holidays programmed in for the whole company which apply to all extensions. As far as I can tell it only lets me change the voicemail greeting per holiday, per auto receptionist/call queue/user, which is just way too much manual work for the number of destinations we have.  

 

Am I missing something, or is there truly no way to do this?

 

1 REPLY 1

Vinnie
Community Champion | Customer
Community Champion | Customer

Hello @josh_swr , you should be able to define the following Defaults at the Zoom Phone location level according to what I can see in my Zoom settings (It is an Enterprise account but I assume it should be the same for any account):
Default Business Hours: Set the default business hours for all users, Zoom Rooms and common areas for the site.

Default Overflow for Business Hours: Set the default overflow for business hours for users, call queues and shared line groups.
Default Overflow for Closed Hours: Set the default overflow for closed hours for users, call queues and shared line groups.

Default holiday hours & force majeure events: Set the default holiday hours & force majeure events for all users, Zoom Rooms, common areas, auto receptionists, call queues and shared line groups for the site.

Default overflow for holiday hours & force majeure events: Set the default overflow for holiday hours & force majeure events for users, call queues and shared line groups.
Go to your Zoom Portal:  ADMIN > Phone System Management > Company Info. In my case I need to select the specific location as I have it setup for Multisite, and there there are the "Hours" defaults I described before. Other Defaults and Templates can be defined there.

Let me know how it goes and if this helped, please don't forget to mark this post as a solution.

Vinnie