Configure cisco 8845 phone with zoom

[Yogesh_vrtx]

Hi Team, 

How to Configure cisco 8845 phone with zoom, and which licenses i need to purchase??. 

[BrandonS]

You would need a Zoom Phone license and probably want a calling plan.

I would start here: https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-with-provisioning-desk-phones

[Yogesh_vrtx]

hi  BrandonS, 

I am looking for option which Cisco license i need to purchase, so that i can configure a cisco phone to zoom as third party phone?? 

Thanks,

[BrandonS]

I'm not aware you need any Cisco license,  but that question would be better asked in a Cisco forum.  

If you have the phone and can factory reset it, you should be able to use it with Zoom.  It is listed as supported by Zoom with their Zero Touch Provisioning (ZTP).  This means you can put the MAC address of the phone in the Zoom portal and factory reset the phone and it should provision itself on Zoom.

[Vinnie · Accepted solution]

If I recall correctly, Cisco Phones 8800 series from with a Cisco SIP (some proprietary enhancements that provides additional functionality) that would make it not usable with other Standard SIP platforms. the part number for the Cisco Phones that come with a Firmware that works with Third-Party Phone Systems (or Call Control) has a "3PCC" on the part number. i.e., for your 8845 will  be something like CP-8845-3PCC-K9=  (3PCC stands for Third-Party Call Control, if I am not mistaken). The cisco License SKUs might have changed but if you ask your Cisco Partner for the "3PCC" license upgrade for your phone they should be able to provide.
NOTE: The process of converting a Cisco non-3PCC to a 3PCC firmware is far from friendly, and you need to register a license to download the proper software to load. On top of that, ZTP (Zero Touch Provisioning in Zoom) is not supported for those phones and you need to maintain your own TFTP Server for those phones to work. 
If you are doing it for didactical purposes, great!  Or maybe you might not have a choice but to reuse all your Cisco Phones, and if that is the case I wish you the best luck.
We found our selves in a similar situation, and we came to the conclusion of renewing all our phones to POLY phones was a more cost-effective path; if you haven't done the economical exercise, I strongly suggest you do; for us, the cost of the Cisco upgrade license to 3CPP was about the cost of buying a brand new POLY VVX150, which supports ZTP so it was a no brainer.
I hope this helps. Kind regards.
VC

[Yogesh_vrtx]

Hi Vinnie, 

It's so helpful, thank you for information. 

[Eliot]

here is cisco article on conversion of 8845 phones.

Conversion of Enterprise Phones to MPP or Vice-Versa - Cisco

[Vinnie]

Great article, I think this complements perfectly and it is the information  Yogesh is looking for.

[cburnham]

Eliot, do you know once you have purchased the conversion license (L-CP-E2M-88XX-CNV), how do you apply it to the device to get past the "Provide the migration License. Contact your Admistrator"?  Is this something you do via the phone web GUI itself, or on the Zoom back-end?

[Eliot]

hi cburnham,

from what i read on cisco, the conversion process is all cisco.  i suggest talking to an authorized cisco dealer or reseller.  if you already have a cisco account team, i would discuss the process with them.

there is a cost of the conversion license unless you will use the cisco phones with webex calling.

Q. Does migration cost me anything?
A. Customers can migrate their phones to MPP firmware for use with Webex Calling at no extra charge with new Webex Control Hub migration assistant tool. For all other migrations, there is a per device migration license cost.

cisco updated its support article on the process august 8, 2024.

Convert Cisco 7800 and 8800 series IP phones between Enterprise and MPP Firmware - Cisco

depending on the cost of the conversion license and ease of the process, you might want to consider exchanging the cisco enterprise phones for cisco MPP phones.  another possibility is trading in the cisco enterprise phones and replacing them with other zoom certified phones such as audiocodes, avaya, grandstream, poly, or yealink phones. 

Zoom Phone Certified Hardware

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242

please also check to see that zoom phone features you need are supported by which desk phones.

Supported desk phone features

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[cburnham]

Hi Eliot.  Thanks for the prompt response.  The technical guide is perfect and just what I needed to answer my question.  https://upgrade.cisco.com/e2m_converter_3rd.  Thank you!

[Vinnie]

Hello @cburnham 

If you check Eliot's link for the Cisco article, refer to the section "Cloud Upgrader"; Cisco is the one that can give you the tool for the conversion, not Zoom.

For Enterprise to MPP conversion:
- For Webex calling: https://upgrade.cisco.com/e2m_converter_wxc.
- For other approved call controls: https://upgrade.cisco.com/e2m_converter_3rd.
For MPP to Enterprise conversion: https://upgrade.cisco.com/m2e_converter.
The other options required either having a WebEx Calling account or a CallManager, which I would assume you don't have.
The last option is for you to setup your own TFTP Server and put the Config Files and necessary Firmware files (usually there are at least 4) necessary to upgrade the Cisco Phone. It can be a bit tedious if you have never done it before and I wouldn't recommend and your first go-to option.

[cburnham]

Thanks. Perfect response - Exactly what I needed! The Cisco article is very detailed.

[Eliot]

hi cburnham,

just received this notice from cisco for my cisco 8841 multi platform desk phone.  before you install this release, you should check the zoom support article on zoom phone certified hardware.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#

normally, zoom will automatically the firmware.

thanks,  eliot

Software Updates - IP Phone 8841 with Multiplatform Firmware

Product Name: IP Phone 8841 with Multiplatform Firmware Software Type: Multiplatform Firmware Release Version: 12.0.5 Alert Type: New File File Name: cmterm-88xx.12-0-5MPP0001-325_REL.zip File Description: Multiplatform Phone Firmware Release: 12.0.5 File Release Date: 06-Aug-2024

Find additional information in Software Downloads

[Vinnie]

I am glad to help.
By the way, last time I checked, Zoom was supporting only a subset of all Cisco IP Phones that work with Third-Party Call Control. Make sure the 8845 is in the supported list (and any other you might need to register with Zoom Phone).

[Eliot]

two great  zoom support articles that are very current and that may be helpful:

list of all zoom phone certified hardware including desk phones from AudioCodes, Cisco, Grandstream, Poly and Yealink:

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware

zoom features  supported by various desk phone models.  for example, you can see what zoom features are supported by cisco multi-platform (MPP) phones supported by Zoom Phone. These phones are indicated by 3PCC, 3PC, or 3PW after the model number such as Cisco IP Video Phone 8845 shipped with multiplatform phone firmware (CP-8845-3PCC-K9=)

Supported desk phone features – Zoom Support