Audible Ringing for Call Waiting Deskphone

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I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones.

The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones.

The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones.

The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!