Cisco 8865 Not Connecting to WIFI

[WesleyC9288]

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

[Eliot]

hi wesleyc9288,

please check your cisco 8865 model number.  it must have 3PCC, 3PC or 3PW after the model number? 

zoom supports cisco third party call control phones model number CP-8811-3PCC-K9= or CP-8865-3PW-NA-K9=.  these phones support zero touch provisioning.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#

zoom guide to provisioning desk phones

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063173

link to cisco admin guide for multi platform, 3rd party call control 8800 series desk phones.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_ne...

cisco wlan setup setup.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/Deploymen...

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[WesleyC9288]

Do I need a Wireless LAN Device from Cisco in order to connect it to WIFI or can the phone connect independently ?

[Eliot · Accepted solution]

hi wesleyc9288,

the cisco 8865 has wifi built in to it.

please see pages 430 to 434 of cisco admin guide for wifi set up instructions.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_ne...

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

[maxmike1]

The Cisco does not have built-in WiFi; it needs a compatible Cisco WiFi USB dongle to connect.
If you already have the dongle, enable WiFi in Admin Settings -> Network Setup.