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Cisco 8865 Not Connecting to WIFI

WesleyC9288
Explorer
Explorer

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

1 ACCEPTED SOLUTION

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi wesleyc9288,

 

the cisco 8865 has wifi built in to it.

 

please see pages 430 to 434 of cisco admin guide for wifi set up instructions.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_ne...

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot

View solution in original post

3 REPLIES 3

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi wesleyc9288,

 

please check your cisco 8865 model number.  it must have 3PCC, 3PC or 3PW after the model number? 

 

zoom supports cisco third party call control phones model number CP-8811-3PCC-K9= or CP-8865-3PW-NA-K9=.  these phones support zero touch provisioning.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#

Eliot_0-1707189081044.png

 

 

zoom guide to provisioning desk phones

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063173

 

link to cisco admin guide for multi platform, 3rd party call control 8800 series desk phones.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_ne...

 

cisco wlan setup setup.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8841_8851_8861/10_5/english/Deploymen...

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

WesleyC9288
Explorer
Explorer

Do I need a Wireless LAN Device from Cisco in order to connect it to WIFI or can the phone connect independently ?

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi wesleyc9288,

 

the cisco 8865 has wifi built in to it.

 

please see pages 430 to 434 of cisco admin guide for wifi set up instructions.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/english/AG/p881_b_8800-mpp-ag_ne...

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot