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Change of Phone Numbers

Jeffcastillo
Newcomer
Newcomer

‎2023-01-17 09:01 AM

Hi everyone, please help me i wanna change my existing number, i have already taken three number plan for USA and Canada, but now due to some reasons I wanna switch to other numbers, 

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FORE-Craig
Expert
Expert

‎2023-01-17 10:52 AM

Hi @Jeffcastillo 

 

Are all three numbers that you have licensed is use and assigned? I ask because ordinarily you will need an available number license in order to select a new number. You may want to submit a support request to see if they have an alternative outside of what is possible on the Zoom web portal interface.

 

If you do have a number that you are not using, you can simply delete it under Admin > Phone System Management > Phone Numbers (doing so, will free up the number license), and then click the Add button at the top to search and select or request a new number. The following support article explains obtaining, assigning and deleting phone numbers:

https://support.zoom.us/hc/en-us/articles/360020808292-Managing-phone-numbers#h_007ec8c2-0914-4265-8...

 

I hope that helps!

 

Craig
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