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Call Queues not showing in reports

TrevorBaker
Explorer
Explorer

Hello,

 

I have couple of call queues, i can only see few. not all, how do I enable the other ones?

 

Thanks

2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi 526trevor,

 

do you owner or admin privileges for all the call queues?

 

Prerequisites for viewing phone usage reports including call queues:

Business, or Education account

Account owner or admin privileges

Zoom Phone license

 

For more details, please see

https://support.zoom.us/hc/en-us/articles/360054358152-Viewing-phone-usage-reports

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

TrevorBaker
Explorer
Explorer

so, I can view some queues in reports, but not all. Even tho I am an admin.