Sentiment Analysis reporting

[SiobhanMD]

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something.

Thanks in advance

[LK_EXN · Accepted solution]

Hi @SiobhanMD 

You can view sentiment analysis and filter it per selected queue(s) using Quality Management. There is section "Analytics and reports > Speaker metrics".

[MGSR]

Hi @SiobhanMD! I wanted to let you know that I’ve marked @LK_EXN's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.