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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Green screen issue on M1 Mac – no virtual background enabled

Sulo2411
Newcomer
Newcomer

‎2025-03-26 07:06 AM

Hello everybody, 

I'm using a MacBook with M1 chip and the latest version of Zoom (also tested with older versions like 5.17.11). My camera works fine in all other apps (FaceTime, browser, etc.), but in the Zoom native app, my background appears completely green, even though I have no virtual background enabled and the "green screen" option is turned off.

I've fully uninstalled Zoom, removed all related files (Application Support, Caches, Preferences), disabled all hardware acceleration options, and tried different camera settings. Nothing works.

Zoom works perfectly in the browser – only the desktop app has this issue.

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