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Enabling captions without them automatically appearing for mobile app users

setmefree
Newcomer
Newcomer

‎2025-03-13 04:54 AM - edited ‎2025-03-13 04:55 AM

Is there a way for the host to enable captions without subtitles automatically appearing on mobile and tablet devices?

 

Currently, when the host enables captions, desktop and laptop users can choose whether to turn them on, which works well. However, on mobile devices, subtitles appear automatically when captions are enabled.

 

This can be distracting for those who don’t need them and affects the overall user experience. As a result, some hosts in my company hesitate to enable captions to avoid complaints. However, they're receiving complaints from users who need captions. To better accommodate all participants, my company is even considering cancelling our Zoom subscription in favor of Microsoft Teams, which offers more flexibility in this area.

 

If mobile users had the same opt-in option as desktop users, hosts would be more likely to enable captions without concern about disrupting others.

 

Would it be possible for Zoom to update this setting so mobile users can choose whether to display captions, just like on desktops? This would improve the experience for everyone and encourage my company to continue using Zoom.

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