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At the end of an unanswered call, can a SMS be sent to the person who called

kindlymd
Newcomer
Newcomer

‎2024-03-27 04:16 PM - last edited on ‎2025-02-28 09:15 AM by Community Moderator | Employee

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?

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GauravPurohit
Explorer
Explorer

‎2024-08-14 04:27 AM

looks like within a queue one can not switch the channel of engagement. How are you tying to trigger the SMS? perhaps script tag or http calls maybe of use. I don't think its possible natively within the flow builder.

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kindlymd
Newcomer
Newcomer

‎2024-08-14 07:31 AM

GauravPurohit, we are trying to trigger the SMS when a call is missed and sent to voicemail on our IVR. We would like to use the SMS functionality in Zoom because it flows to our CRM  for analytics purposes.

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