10DLC | Community
Skip to main content
Newcomer
December 28, 2023
Solved

10DLC

  • December 28, 2023
  • 1 reply
  • 0 views

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 

Best answer by MM8

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

1 reply

MM8Answer
Employee
June 5, 2024

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336