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10DLC

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nkostikina
Newcomer
Newcomer

‎2023-12-28 09:43 AM

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 

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MM8
Zoom Employee
Zoom Employee

‎2024-06-05 11:26 AM

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

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MM8
Zoom Employee
Zoom Employee

‎2024-06-05 11:26 AM

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

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