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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

10DLC campaign options for non business customers

davidjurado
Explorer
Explorer

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. 
SMS for individuals (10DLC) - Zoom Community 


 If Zoom and communication regulators came up with a compliance process, customers do not have to come up with a work around such as incoporating, getting an EIN or similar to comply with this mess. You created a process and you must create the exception scenarios and solutions.

 

You continue to threat with a deadline, but are not offering solutions for accounts of families or individuals who do not run a business in Zoom.  Please prioritize this issue so we can comply.

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @davidjurado.

We're sorry for the late response and the inconvenience.

 

Regrettably, The Campaign Registry or TCR requires the registration of phone numbers for A2P Messaging, whether used for business or personal purposes, and Zoom must comply with this process. 

 

You may check out this article for guidance in setting up 10DLC compliance for Zoom Phone SMS as a conversational (person-to-person) messaging tool. 

 

Thank you for understanding.


Mark
Zoom Community Team
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