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sound troubles with dell

PDEG
Newcomer
Newcomer

‎2023-11-08 06:34 AM

Just a few seconds after the beginning of the meeting the sound enters into trouble and disappears. The microphone works but not the sound. When I test the sound, the app emits two normal long sounds and then it cuts off. The audio is working well with all the other applications. 

I downloaded the latest version of ZOOM. 

I called DELL to solve the issue and they confirmed that there is no technical issue, only an issue with Zoom. 

My computer is the last version of XPS.

thank you for your help. 

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DanielaLeia
Newcomer
Newcomer

‎2023-11-08 07:24 AM - edited ‎2023-11-10 06:35 AM

@PDEG wrote:

Just a few seconds after the beginning of the meeting the sound enters into trouble and disappears. The microphone works but not the sound. When I test the sound, the app emits two normal long sounds and then it cuts off. The audio is working well with all the other applications. 

I downloaded the latest version of ZOOM. 

I called DELL to solve the issue and they confirmed that there is no technical issue, only an issue with Zoom. Phobias list

My computer is the last version of XPS.

thank you for your help. 

Is there some buddy know, How can I improve the sound on my Dell laptop?

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