Laptop Microphone Stopped Working, Only for Meeting Platforms Like Zoom and Google Meet

[Alithia7]

Hi,

I've had a frustrating change that started a couple months ago. I do a lot of Zoom meetings, some Google Meetings, and some training videos that I record on Zoom. A couple of months ago, my microphone stopped working on these platforms. I can use my headset and hear volume only if I'm not in a meeting platform. So, I can listen to YouTube videos, I can edit Audacity audios, etc. However, each time I try to use my microphone on Zoom or Google Meet it doesn't work.

Some trouble shooting I've already done without success is testing different headsets. Restarting my computer.

Manually adjusting the Volume Control items in my laptop. When I go to the volume control while in a Zoom Meeting, it shows it as an "x" for Chrome and Zoom. It will show the correct headset is selected. However, the Volume Mixer shows an "X" for Zoom. And an "X" for Chrome. I click the "x" to turn on the microphone sound on for Zoom in the volume control, it removes the "x" for a second then it's back on and won't go off.

I also checked my computer's Settings / Microphone / Privacy and Security / confirmed that permissions are already granted to give microphone access to the internet and my apps.

I have a Dell XPS9710 laptop, I use Google Chrome. Running Windows 11. Tried multiple headsets. Primary one is a Poly Blackwire.

I'm not sure how to proceed from here. Any suggestions or guidance would be greatly appreciated. Thank you so much!