Darshan Hiranandani : Zoom 'Play Sound When I Receive a New Message' Not Working - Any Solutions?

[darshanhira]

Hi everyone,

I’m Darshan Hiranandani,  experiencing an ongoing issue where the "Play sound when I receive a new message" setting in Zoom's Team Chat doesn't seem to work for some users in my company. Despite having this setting checked, along with push notifications set to "All messages," users still don't hear a sound when they receive a new chat message, whether Zoom is the active window or not.

Here are the things I’ve already tried:

• Ensured that the default audio device is correctly set in both Zoom and Windows sound settings.
• Verified that Zoom isn’t muted in the Windows Sound Mixer.
• Re-installed Zoom for affected users (sometimes helps, but not consistently).

The issue affects a random group of users, including those on Dell Latitude laptops, MS Surfaces, and Dell desktops. We’re currently on version 5.12.3, and while some users have had the issue fixed after updates, it typically persists.

Has anyone else experienced this, or found any solutions? Any advice would be greatly appreciated as this is affecting a large portion of our team.

Thanks in advance!

Regards

Darshan Hiranandani