custom background makes my head and hair wavy. How can I correct?

[HLR_Bhumi]

custom background makes my head and hair wavy. How can I correct?

[aileenfelix]

Hi HLR_Bhumi - Please check this support article which provides video and image specifications for custom backgrounds: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060387#h_01FTSAB70VYR93WGEYTK8G5M...

I would also recommend that you create a tech support case for it, so one of our tech engineers can further investigate and assist. Here's the link on how you can create a support case: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ti...

Thank you.

[HLR_Bhumi]

Thank you. It still does not work. I have read all the articles and notes. My zoom is updated, the background image is to specifications and my camera is also.  I need a live technical support to help me.

[aileenfelix]

Hi HLR_Bhumi - you can contact our technical support team through this link. Thank you.