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custom background makes my head and hair wavy. How can I correct?

HLR_Bhumi
Newcomer
Newcomer

‎2024-09-02 11:02 AM

custom background makes my head and hair wavy. How can I correct?

Topics:
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3 REPLIES 3

aileenfelix
Zoom Employee
Zoom Employee

‎2024-09-02 05:15 PM

Hi HLR_Bhumi - Please check this support article which provides video and image specifications for custom backgrounds: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060387#h_01FTSAB70VYR93WGEYTK8G5M...

 

I would also recommend that you create a tech support case for it, so one of our tech engineers can further investigate and assist. Here's the link on how you can create a support case: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ti...

 

Thank you.

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HLR_Bhumi
Newcomer
Newcomer

‎2024-09-07 02:39 PM

Thank you. It still does not work. I have read all the articles and notes. My zoom is updated, the background image is to specifications and my camera is also.  I need a live technical support to help me.

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aileenfelix
Zoom Employee
Zoom Employee
In response to HLR_Bhumi

‎2024-09-13 08:13 AM

Hi HLR_Bhumi - you can contact our technical support team through this link. Thank you.

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