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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

custom background makes my head and hair wavy. How can I correct?

HLR_Bhumi
Newcomer
Newcomer

‎2024-09-02 11:02 AM

custom background makes my head and hair wavy. How can I correct?

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3 REPLIES 3

aileenfelix
Zoom Employee
Zoom Employee

‎2024-09-02 05:15 PM

Hi HLR_Bhumi - Please check this support article which provides video and image specifications for custom backgrounds: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060387#h_01FTSAB70VYR93WGEYTK8G5M...

 

I would also recommend that you create a tech support case for it, so one of our tech engineers can further investigate and assist. Here's the link on how you can create a support case: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ti...

 

Thank you.

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HLR_Bhumi
Newcomer
Newcomer

‎2024-09-07 02:39 PM

Thank you. It still does not work. I have read all the articles and notes. My zoom is updated, the background image is to specifications and my camera is also.  I need a live technical support to help me.

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aileenfelix
Zoom Employee
Zoom Employee
In response to HLR_Bhumi

‎2024-09-13 08:13 AM

Hi HLR_Bhumi - you can contact our technical support team through this link. Thank you.

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